RSU13 Tech Dept
22 Nov

Remote Control Session

Overview:
Web+Center's Remote Control Session utility was developed and licensed with permission from CrossLoop (www.crossloop.com).

This remote control program simplifies the process of securely working with clients located in different physical locations and across different network environments. CrossLoop enables you to see the screen and control the mouse and keyboard on a remote computer. It is as if you are working side by side at the same PC.

Cross Loop now offers a MAC version of their free remote control utility so you can provide technicial service for MAC users. The download and installation information links for the MAC version are listed below but not included with our download. Please visit the Crossloop.com website if the download and install guide links are no longer current.

You can get up and running with CrossLoop in under 2 minutes. Simply download and install the application and it will automatically configure itself to your network environment.

PC Requirements:

CrossLoop requires Windows 2000 or newer, including Vista; 128 MB RAM or greater; 2 MB hard drive space and a broadband internet connection

MAC Requirements:
CrossLoop requires OSX 10.4 (Tiger) or later, an Intel processor, 20MB disk space and 500MB of RAM. CrossLoop will not work on a PowerPC Mac

Basic Steps to running the Remote Control Session:

  • Step 1: Download and install the CrossLoop utility
  • Step 2: Contact your support organization to have a technician launch a CrossLoop utility to connect to your PC
  • Step 3: Launch your crossloop utility once your support staff is ready to remotely connect
  • Step 4: Share the access codes to enable your PC to share with support technicians
Detailed Steps for PC installation :
  • Step 1: Click on one of the two links below to download the Remote Control utility from your own support organization or from the CrossLoop site.

    Click here to download from your support organization's website

    OR
    Click here to download from CrossLoop

  • Step 2: When the cross loop download begins, click "Run" in each of the windows that appear.







  • Step 3: Select the appropriate language to use during installation.



  • Step 4: Click Next on the Setup Dialog box page.



  • Step 5: Accept the License Agreement and press Next.
  • Step 6: Select additional task as needed such as desktop icon and quick launch.
  • Step 7: Click Finish to complete your installation.



  • Step 8: It will automatically launch CrossLoop on your computer. The first window that appears will ask if you have a CrossLoop account. You have three options. (1) You can create an account, (2) Login if you have an existing account or (3) your can click the Skip link in the bottom right hand corner. A CrossLoop account IS NOT necessary to use the remote control utility.



  • Step 9: The CrossLoop remove control application will appear with two tabs labeled "Access" and "Share". To share your PC desktop to a support technician, click on the Share Tab. Enter your name in the Name field if it has not already being filled in for you. The figure below shows the name "Bob Smith" as an example.



  • Step 10: Contact (telephone, email, text chat, etc) your support technician and provide the 12 digit number in the Access code field on your Share Tab (for example 1242 9457 9937) and then press Connect when the techncian has also entered the Access code you have provided to them into their CrossLoop application. This access code is randomly generated each time the application is launched providing a more secure and permission based session. Providing the access code to the technician does not allow them to access your machine at any time in the future.

  • Step 11: The support technician will bring up a CrossLoop client program too. They will click on the Access tab and enter the Access code provided by you. Once both the customer and technician have pressed the Connect button, a dialog box will appear for the customer which you must click the YES box to grant permission for the technician to access your computer. Once connected, you can drive the mouse / keyboard and it will be viewable on the technicians computer or the technician can drive the mouse / keyboard too.



    Note: You may encounter an "Windows Security Alert" when you try and launch this program that may prevent it from running or enabling all of its features. Simply click the Unblock button to allow this program to run.



  • Step 12: The remote session can be terminated by either side by clicking on the red Disconnect button.



  • Step 13: If you experience problems connecting, please visit the CrossLoop resources which include information on common firewall blocking application and the other error messages.


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